FAQs
delivery
Once your order has been shipped, you will receive an update with tracking information via email. We advise 3 to 5 working days for your order to be delivered.
You can track your parcel here. Orders are sent out via Evri on a tracked service and should you need to amend your delivery we would advise using the instructions given on the site.
If your order has not been delivered within the advised time-frame and/ or you have not received a notification of when you should expect your delivery, please contact our customer support team: support@tangleteezer.com
You can find all our information regarding deliveries and times in our Delivery and Returns page.
We currently ship our innovative products all the way to both the UK and the US. We’ll let you know if and when we have any future plans to broaden our shipping horizons.
As of the 25th of May 2023 we said goodbye to our European website and we no longer ship internationally outside of the UK & US. But we’re all about the positives. Our amazing partners are still carrying our products so you can get your Tangle Teezer fix over there. Please see our list of partners for the EU & ROW:
If you can’t see your location, ping us an email support@tangleteezer.com and we’ll be happy to help you find a Tangle Teezer stockist. Thanks for understanding!
You will be given a tracking number in your dispatch email once your order has been processed. UK orders are sent using a tracked service with Evri. Please enter your tracking information here to see the latest information on your order.
placing an order
Tangle Teezer have detangling hairbrushes to address different hair types including straight and wavy, fine, fragile and thick & curly or coily hair. If you would like to know more, check out our hair types hub here.
Tangle Teezer has created lots of incredible hairbrushes since The Original, each with different uses and characteristics. You can learn more about each of our hairbrushes in our product pages through the description, videos and more. Still unsure? Email support@tangleteezer.com and our customer care team can help you further.
You do not need to have an account with us to place an order. You can place an order as a guest.
We accept all major debit and credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.
We’re sorry to hear that you’re having problems placing an order. Please contact our customer service team on +44 (0)20 3987 3521 (Monday-Friday, 9am-1pm) or drop us an email on support@tangleteezer.com and someone will be able to help.
customer service
To make it as easy as possible for you to get in touch with us, we have telephone numbers and email addresses for a number of departments. You should find everything you need on our Contact Us page.
If you would like to change or cancel your online order please contact the customer support team on +44 (0)20 3987 3521 (Monday-Friday, 9am-1pm) and leave a voicemail with your order details or drop us an email on support@tangleteezer.com.
We apologise if you have received an incorrect item in your order. To rectify the problem please contact the customer service team within 14 days of receiving your order on +44 (0)20 3987 3521 (Monday-Friday, 9am-1pm) or drop us an email on support@tangleteezer.com.
We apologise if part of your online order is missing. To rectify the problem please contact the customer service team within 14 days of receiving your order on +44 (0)20 3987 3521 (Monday-Friday, 9am-1pm) or drop them an email on support@tangleteezer.com.
returns
You can return your Tangle Teezer purchase within 14 days of receiving your order.
The easiest way to return an purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID number, email address and name so we can locate your order and process any applicable refunds. Please retain a proof of posting receipt
We offer UK customers a FREE post return option.
Simply write on your parcel FREEPOST TANGLETEEZER and take to your nearest Post Office.
If you need assistance with your refund or return please email support@tangleteezer.com
For more information regarding returns please head to our Terms and Conditions page (Clauses 4 & 8).
It can take up to 14 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed. We’ll let you know once that’s done. You’ll receive an email with all the details about your refund.
general
Please refer to our Sustainability page.
We advise that the hairbrushes in our Detangling, Styling and Wellness ranges should not be used with heat, as this can cause the teeth to melt. Only the brushes in our Blow-Styling range have been specifically designed to be used with low heat to cool setting.
Like any brush the teeth of the Tangle Teezer will collect hair and any residue of styling products. To clean, remove loose hair and with a clean toothbrush use soap in warm water to gently scrub between the teeth and the base of the brush. Rinse and allow to dry naturally with teeth facing up.
Learn more about how to clean your Tangle Teezer here.
If you would like to stock Tangle Teezer hairbrushes in your salon, please get in touch with our sales team on (0)20 3987 3521 (Monday-Friday, 9am-1pm) or drop them an email on sales@tangleteezer.com.
We have developed scanning technology which determines if your Tangle Teezer hairbrush is genuine. Simply scan the QR code on the Tangle Teezer box and it will reveal if you have the genuine article.
However, here are some additional tips for detecting a counterfeit hairbrush claiming to be a Tangle Teezer:
- Tangle Teezer hairbrushes are only designed and developed in the UK.
- Any item priced well below our RRP should be treated with suspicion.
- There will be no spelling mistakes and grammatical errors on our packaging.
- We discourage anyone from buying from unauthorised sellers such as auction sites and small websites.
If you’d like to report a counterfeit Tangle Teezer hairbrush, please send an email to support@tangleteezer.com.
promotions
For more information on our current promotions and how to use a promotional code, please take a look at our promotion instructions here.
